Discover our Knowledge Base

This page gives you easy access to our full Knowledge Base. Explore our growing library of articles designed to help you to solve issues independently and efficiently.

Contact support

This page gives you easy access to our full Knowledge Base. Explore our growing library of articles designed to help you to solve issues independently and efficiently.

Contact support

Find Answers Fast in Our Knowledge Base

Need help? Our Knowledge Base is here to provide quick, reliable answers. Whether you're troubleshooting or learning something new, our easy-to-navigate resources will guide you every step of the way.

SOCS Staff

Are you a member of staff at a SOCS school? Access your dedicated knowledge base here.

SOCS Staff

Pupils and Parents

Are you a parent or pupil at a SOCS school? Access your dedicated knowledge base here.

Pupils and Parents

SOCS Training

Ready to arrange training? Find everything you need in your dedicated area, right here.

Arrange SOCS Training

Competition Organisers

Does SOCS support your competitions and tournaments? Find help and support for SOCS Competitions. here

SOCS Competitions

Finding your school login

Pupil, parent or staff, find your school’s dedicated SOCS login page.

Search now

Support call request

If you’re already part of the SOCS community and need some assistance, just request a call back. A real, friendly support team member (not a chatbot!) will contact you shortly to provide the assistance you need.

Call back request

Finding answers, quickly

Here are some of the more frequently asked questions. Can’t find the answer you were looking for, please click on the link below for our support team. We pride ourselves on unrivalled customer service. We always aim to get back to you within one business day and our response times are often quicker than this.

You can access your school’s SOCS dedicated login page by searching for your school here

If you have forgotten your password, click the 'Forgot Password' tab, enter your email and click 'Reset'. You will then receive a password reset link via email.

If you are logging into SOCS for the first time you will need to activate your account. Click 'Activate Account' on the SOCS staff login page, enter your email address and click 'Activate'. You will then receive an activation link via email. Once you have followed the instructions you will be able to login using your username and password.

If your school has set up Single Sign On, you will be taken to your school login (e.g. Microsoft, Google, Firefly) where you can log in. You will not need to activate your account.

Still need help logging in? Get in touch with the support team at support@socs.tech

Accessing SOCS modules depends on a few factors:

If your school does not have the SOCS module yet, then the first step is to contact sales@socs.tech to arrange a demo and find out the latest pricing. Getting switched on can be quick and easy.

If your school already has the new module you want to access, you will need to ask a SOCS Main Account holder at your school to grant you access to the module. They can do this quickly and easily by updating your SOCS User Account Settings. If you aren’t sure who this is, get in touch with us at support@socs.tech and we will assist you.

Yes, SOCS supports Single Sign On (SSO) for staff, pupils and parents. By setting up SSO, everyone can log in to SOCS using their school account. SOCS can support Single Sign On (SSO) using the following platforms:

Staff & Pupils
• Azure AD Premium
• ADFS
• Google
• I AM CLOUD
• OneLogin
• Firefly

Parents
• My School Portal
• Azure AD Premium
• ADFS
• Google
• I AM CLOUD
• OneLogin
• Firefly
• iSAMS

How do I book training?

Do you need to arrange training to get you going or to make sure you are getting the most out of SOCS? Complete the training request form and we will send you more information.

First Name

Last Name

Position

School Name

School Postcode

Which SOCS modules do you need training in?

This will help us check if this is part of your onboarding or a training fee applies.

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Discover our Knowledge Base

Find Answers Fast in Our Knowledge Base

SOCS Staff

Pupils and Parents

SOCS Training

Competition Organisers

Finding your school login

Support call request

Finding answers, quickly

How do I book training?

Get a guided tour of SOCS and see how it can transform your school