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Expert training and support

Effective training and first-class support are the cornerstones for getting the most out of SOCS. From demo to roll out across the whole school community, we are on hand to offer expert guidance and advice.

Powered by our team of experienced educators, we’re equipped to handle anything.

Committed to your success, our team has had decades of hands-on experience working within a variety of schools, so we understand the unique challenges you face and tailor solutions to address them. We don't believe in merely showing you which buttons to press, instead we offer fresh ideas and valuable tips to help you harness the full potential of the SOCS platform.

When you reach out, you're connecting with professionals who are genuinely responsive to your needs.

Step 1. We get you up and running

With an intuitive interface and seamless integration with your existing software platforms, our straightforward training takes the angst out of setting up SOCS. We send simple setup instructions helping many schools go from ordering a module to switched on within a matter of hours.

Step 2. We train you and your staff

Our training team is more than just a group of instructors, they are educators who have walked in your shoes. Delivering comprehensive training sessions designed to cater to your specific needs, we want you to get the most of SOCS from day one.

Step 3. We provide ongoing help and support

At SOCS, we believe ongoing support and effective training are pivotal to achieving your long-term goals within your school community. Our mission is to help you transform co-curricular management at your school, making it more efficient and rewarding than ever.

Meet our training specialists

Here are the faces behind the names, ready to support you; whether you are a total beginner or someone wanting to develop your skills to maximise the SOCS experience.


Training Manager

A former teacher with over 20 years experience (Head of Science and Head of Co-curricular, most recently at Millfield Prep School). Matt is the 'SOCS Super User' across all SOCS modules, with a deep understanding of the entire SOCS platform. With first-hand experience coaching sport teams, running extra-curricular clubs, organising educational visits, leading staff and managing a busy school environment, Matt has (literally) lived in schools and knows the challenges faced by teachers and managers. In his spare time Matt is a governor at his local primary school.  His aim is to go beyond the basics and help you reach the next level so you can use SOCS to transform how your staff manage everything that pupils are doing at your school beyond the timetabled curriculum.


Client Success

Until recently, Tracy was the main SOCS Co-curricular super user and administrator at Tanglin Trust School, Singapore. With around 3,000 pupils on roll, Tracy has an in-depth understanding of SOCS and first-hand experience of managing parent sign-ups to ensure school communities really benefit from using SOCS.

Tracy’s role is dedicated to helping schools harness the full power of SOCS for their co-curricular programmes as she has seen how key it was for keeping parents, pupils and staff engaged.

Meet our onboarding and support experts


Operations Director

A fully qualified teacher with experience in the independent sector as a Head of English, Lucy personally understands the day-to-day challenges schools face. As Director of Operations, Lucy leads the team from the front, she is on-hand to make sure every school has a positive experience using SOCS.

With her experience and her ear to the ground, Lucy often gives input to the development of new modules with improved functionality.


Support and Account Manager

Hannah has worked with SOCS for six years and has teaching experience in both state and independent schools. With an expert understanding of how schools use the platform, Hannah troubleshoots issues and offers valuable advice. She has witnessed the evolution of SOCS modules and knows the platform inside-out.

Hannah’s mission is to make your journey with SOCS smooth and trouble-free, always on hand to iron out any bumps along the way.


Implementation Manager

Seonelise oversees the setup and activation of your SOCS modules. Calm and with an amazing attention to detail, she ensures you have all the information needed for integrating SOCS with your existing platforms.

Seonelise is your go-to expert for seamless module setup and integration. She is always happy to liaise with your IT Department when necessary.


Client Support Specialist

Megan's journey with SOCS began after her graduation from Cardiff University with a top first-class honours degree in History. Her outstanding drive and enthusiasm earned her the Clive Knowles Prize for achieving the highest academic distinction in her subject. Megan's practical experience in educational settings, including delivering online lessons to local school students, enriched her skills and broadened her perspective for a promising future. In her own time, Megan enjoys regular runs and recently celebrated completing her first half marathon, with plans for more in the future. Alongside her active pursuits, she enjoys leisurely strolls with her devoted companion, Wesley the dog.

Finding answers, quickly

Here are some of the more frequently asked questions. Can’t find the answer you were looking for, please click on the link below for our support team. We pride ourselves on unrivalled customer service. We always aim to get back to you within one business day and our response times are often quicker than this.

How do I book training?

Do you need to arrange training to get you going or to make sure you are getting the most out of SOCS? Complete the training request form and we will send you more information.
Which SOCS modules do you need training in?

This will help us check if this is part of your onboarding or a training fee applies.

Get a guided tour of SOCS and see how it can transform your school

Let us show you the power of SOCS in real-time

Book a demo today