More than a platform: A partner
Great software is only as good as the people behind it. At SOCS, we’ve always believed that the relationship with our schools matters as much as the product itself. From demo to roll out across the whole school community, we are on hand to offer expert guidance and advice.
Great software is only as good as the people behind it. At SOCS, we’ve always believed that the relationship with our schools matters as much as the product itself. From demo to roll out across the whole school community, we are on hand to offer expert guidance and advice.
Our team has decades of hands-on experience working within schools
Not in tech companies, not in corporate boardrooms, in schools.
When you call with a question, you will speak to someone who understands how schools operate and what needs to happen to keep things running smoothly.
We believe listening is the key to our success. That sounds simple, but it’s rare.
Listening has shaped SOCS from the start. Every feature we’ve ever built, every improvement we’ve ever made, has come from genuinely hearing what schools need and responding to it.
Our support is backed by results: a 95% SLA fulfilment rate, expert support teams, and responsive help from people who know both schools and the platform inside out.
Hear from our schools
Schools like Oakham have been with us for over a decade. They started with sport, recognised the value of closer integration, and now run their entire co-curricular programme through SOCS. That kind of trust isn’t built through a product alone. It’s built through the relationship.
Step 1. We get you up and running
With an intuitive interface and seamless integration with your existing software platforms, our straightforward training takes the angst out of setting up SOCS. We send simple setup instructions helping many schools go from ordering to switching on within a matter of hours.
Step 2. We train you and your staff
Our training team is more than just a group of instructors, they are educators who have walked in your shoes. Delivering comprehensive training sessions designed to cater to your specific needs, we want you to get the most of SOCS from day one.
Step 3. We provide ongoing help and support
At SOCS, we believe ongoing support and effective training are pivotal to achieving your long-term goals within your school community. Our mission is to help you transform your operational and co-curricular management, making it more efficient and rewarding than ever.
Meet our training specialists
Here are the faces behind the names, ready to support you; whether you are a total beginner or someone wanting to develop your skills to maximise the SOCS experience.
Matt
Head of Customer Success
A former teacher with over 20 years experience (Head of Science and Head of Co-curricular, most recently at Millfield Prep School). Matt is the 'SOCS Super User' across all SOCS modules, with a deep understanding of the entire SOCS platform. With first-hand experience coaching sport teams, running extra-curricular clubs, organising educational visits, leading staff and managing a busy school environment, Matt has (literally) lived in schools and knows the challenges faced by teachers and managers. In his spare time Matt is a governor at his local primary school. His aim is to go beyond the basics and help you reach the next level so you can use SOCS to transform how your staff manage everything that pupils are doing at your school beyond the timetabled curriculum.
Tracy
Client Success
Until recently, Tracy was the main SOCS Co-curricular super user at Tanglin Trust School, Singapore. With around 3,000 pupils on roll, Tracy has an in-depth understanding of SOCS and first-hand experience of managing parent sign-ups to ensure school communities really benefit from using SOCS.
Tracy’s role is dedicated to helping schools harness the full power of SOCS for their co-curricular programmes as she has seen how key it was for keeping parents, pupils and staff engaged.
Meet our onboarding and support experts
Lucy
Operations Director
A fully qualified teacher with experience in the independent sector as a Head of English, Lucy personally understands the day-to-day challenges schools face. As Director of Operations, Lucy leads the team from the front, she is on-hand to make sure every school has a positive experience using SOCS.
With her experience and her ear to the ground, Lucy often gives input to the development of new modules with improved functionality.
Hannah
Support and Account Manager
Hannah has worked with SOCS for six years and has teaching experience in both state and independent schools. With an expert understanding of how schools use the platform, Hannah troubleshoots issues and offers valuable advice. She has witnessed the evolution of SOCS modules and knows the platform inside-out.
Hannah’s mission is to make your journey with SOCS smooth and trouble-free, always on hand to iron out any bumps along the way.
Seonelise
Implementation Manager
Seonelise oversees the setup and activation of your SOCS modules. Calm and with an amazing attention to detail, she ensures you have all the information needed for integrating SOCS with your existing platforms.
Seonelise is your go-to expert for seamless module setup and integration. She is always happy to liaise with your IT Department when necessary.
Dani
Client Support Specialist & Project Liaison
Dani brings a unique blend of creative and educational experience to SOCS. A passion and encyclopaedic knowledge of all things film and TV, led to a career producing high profile campaigns for Channel 4, Sky, Discovery Channel and the BBC. Moving into education and supporting the drama and music department at a leading London girls’ school, she became the SOCS super user, championing the music and tuition modules. Dani understands how busy and varied school life can be and values the role SOCS plays in bringing everything together.