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Insights
Jun 19, 2024
Megan Balmont
Client Support and Digital Marketing Lead
Take a look at the latest news & updates from the SOCS team!
We’ve got some great news! SOCS will be utilising a first-class system to improve our support and communications. Starting on the 8th July, we will be using Freshworks (specifically Freshdesk and Freshsales) to supercharge our customer support and sales experiences. Freshworks is a fantastic company known for its top-notch customer service and rock-solid data security, though this update does not relate to your core SOCS data.
What This Means for You:
Even Better Service
Our support and communications are going to be more efficient than ever!
Your Data is Safe
Freshworks takes customer data protection seriously, so your info is in good hands.
Got Questions?
We’re here for you! Just reach out if you want to know more. Our terms and conditions are being updated accordingly. Stay tuned as these will be posted on the message board.
Thanks for being a part of our journey and for trusting us. We’re excited about this new chapter and hope you are too!
Our highly anticipated room booking and facilities management system will begin BETA testing in September.
Thank you in advance to the schools that will be taking part in the beta testing phase. If you would like to be added to the waiting list, please register your interest with our support team today!
We're excited to introduce a new report in SOCS Co-curricular: the 'Activity Club Pupil Attendance' report.
This report provides detailed attendance records for all clubs, similar to the billing report, but includes all activities regardless of cost. Now, you can easily track participation across all your clubs.
We are pleased to announce the launch of the 'Current Loan' report in SOCS Music. This new report provides a comprehensive overview of instruments and equipment currently on loan, detailing pupil names, loan dates, and costs. Managing your inventory has never been easier or more convenient.
Taking on a new SOCS module or have new staff who need training? Get in touch today to book your session with the SOCS team. Our training schedule is nearly full for July and August, a busy period with many schools preparing for the new year. To secure a session with one of our expert trainers, book now to avoid disappointment. Please note, training fees may apply for refresher sessions.
This month, the whole SOCS team came together to reflect on a successful year and engage in exciting conversations about the future of SOCS.
With a busy new academic year ahead, we encourage you to stay connected with us across our social media platforms to stay up-to-date with all news from the team!
A huge thank you to the organisers of the HMC Deputy Heads Conference 2024 for an incredible event! Our team had a fantastic time connecting with so many passionate educators.
We appreciate everyone who visited us at Stand 7 and took the time to learn about how SOCS can enhance your school's co-curricular management. Your enthusiasm and engagement made the conference truly memorable.
As some of our schools are nearing the end of the academic year, we want to wish everyone a safe and enjoyable summer break ahead.
For those still in session, we're here to support your school throughout the season. Looking forward to continuing this journey together!
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